Refund can only be processed within 30 days of subscription.
Customer will be eligible for refund when any of the following criterions are met for all incident based plans:
- The problem is out of scope of the specific plan.
- Customers have all the pre-requisites which were required to resolve the issue and problem was not resolved till the time account was active.
- Before 48 hrs after the resolution of the issue and a confirmation from the customer after the issue was last worked upon by WindowsAid
- The refund will be processed only after getting a written request by the customer on the email id firstname.lastname@example.org along with the reason for refund. * In no case, the amount of refund/claim shall exceed the amount subscribed or paid by the customer to WindowsAid.
In connection with obtaining Services, customers agree that they will: Co-operate with the WindowsAid: We will use commercially reasonable efforts to provide the support to customers. WindowsAid experience shows that most problems can be resolve as a result of close cooperation between customers and WindowsAid. Please listen carefully to the WindowsAid and follow the instructions provided. Customers must confirm that the following conditions are true:
The situation giving rise to the question is, reproducible on a single system, i.e., one central processing unit with its workstations and other peripherals; Customers must have knowledge regarding the hardware system, any software involved, and in the facts and circumstances surrounding the incident; The full system, including software and hardware, is available and accessible to customers without limit during any telephone discussions with WindowsAid.
Software/Data Backup: Customers understand and agree that WindowsAid shall under no circumstance be responsible for any lost or corrupted software or data. WindowsAid strongly recommends that customers at all times maintain a complete data backup and disaster recovery plan.
Once Sold Product get installed and activated on Customer`s PC then it can`t be returned back under any circumstances.
Account, Password, and Security: For customers to submit a Plan Order, they must complete the Registration Process by providing WindowsAid with current, complete and accurate information as prompted by and required under the applicable Registration Form. They also will choose a password and a user name. Customers are solely and entirely responsible for maintaining the confidentiality of your password and account. Use genuine and valid Software and Hardware and also proper working phone line with sufficient power back up.
Furthermore, customers are solely and entirely responsible for any and all activities that occur under their account. Customers agree to notify WindowsAid immediately of any unauthorized use of their account or any other breach of security. WindowsAid will not be liable for any loss that may incur as a result of someone else using customers password or account, either with or without their knowledge. However, customers could be held liable for losses incurred by WindowsAid or its affiliates or another party due to someone else using their account or password. Customers may not use anyone else’s account at any time, without the permission of the account holder.
CUSTOMERS ARE SOLELY RESPONSIBLE FOR MAINTAINING AND BACKING UP ALL INFORMATION, DATA, TEXT OR OTHER MATERIALS (COLLECTIVELY “CUSTOMER DATA”) AND SOFTWARE STORED ON THEIR COMPUTER AND STORAGE MEDIA BEFORE ORDERING THE SERVICES. CUSTOMERS ACKNOWLEDGE AND AGREE THAT NK TECH OR ITS REFERRAL PARTNERS HAVE NO RESPONSIBILITY OR LIABILITY UNDER ANY CIRCUMSTANCE AT ANY TIME FOR ANY LOSS OR CORRUPTION OF CUSTOMER DATA, SOFTWARE OR HARDWARE THAT MAY ARISE OUT OF THE SERVICES.
Disclaimer: WindowsAid is an independent provider of technical support services for several third party brands. The repair service maybe available free from the vendor, if your product is under warranty. Use of trademarks, names is for reference only.